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Yes! You can now talk with P1 Wimax!

Plans & Packages

Existing P1 Subscribers can register Voice from P1 website. I can only do New P1 Subscribers with/without Voice.

IDD Rates

Service Information

Other Call Rates

FAQ

Registration, upgrading, cancellation & termination

Q: What are the types of subscriptions available?
There are 2 P1 WIMAX Voice subscriptions available:

- For existing P1 W1MAX subscribers with a DS-300 or DV-230 modem
- For new P1 W1MAX subscribers

Q: How can I register if I am a new customer?
You can visit any of our P1 Resellers to register for a P1 W1MAX subscription with P1 Voice enabled or swing by the P1 P@ddock
for further enquiries and on-the-spot activations. Alternatively, you can call the P1 Careline at 1300-800-888*.

*Operating Hours: 8 a.m. – 11 p.m. (Daily including public holidays)

Q: How can I register if I am an existing P1 W1MAX customer?
If you have either the DV-230 or DS-300 modems, you may register online at www.p1.com.my or walk in to the P1 P@ddock.

*Operating Hours: 8 a.m. – 11 p.m. (Daily including public holidays)

Q: What supporting documents do I need to register for P1 W1MAX and P1 Voice?
You only need to prepare a photocopy of your IC if it is your first time registering to P1 W1MAX and P1 Voice. But if you are an
existing P1 W1MAX subscriber with either DV-230 or DS-300 modem, you don’t need any supporting documents to register.

Q: How can I upgrade my P0 Standard 0-month contract plan to the new P30 or P50 0-month contract plans?
Swing by the P1 P@ddock or call the P1 Careline at 1300-800-888* for further enquiries and on-the-spot subscriptions.

*Operating Hours: 8 a.m. – 11 p.m. (Daily including public holidays)

Q: Will I be charged for the upgrade?
No, you won’t. It’s FREE!

Q: Can I downgrade the plan that I am on and what are the charges?
Yes, you can. A fee of RM5 will be imposed for each downgrade request that you make. You can swing by the P1 P@ddock or call
the P1 Careline at 1300-800-888* to do the downgrade. The RM5 downgrade fee will be included in your next bill.

*Operating Hours: 8 a.m. – 11 p.m. (Daily including public holidays)

Q: What is the interval of each plan transition?
You can only make a plan transition 1 month after your previous plan transition.

Q: If I am a current customer with either a P30 or P50 12-month contract plan, how can I upgrade to the new
P30 or P50 0 month contract plan?
No upgrade is required for existing P1 Voice P30 or P50 customers as you will be automatically upgraded to enjoy the benefits of
the new P30 or P50 plan. A notification will be sent to you a few days prior to inform you.

Q: How can I change my P1 Voice number, what are the costs and where I can changes?
You can change your P1 Voice number via Number Swap or Number Relocation. Number Swap will be charged RM10. Number
Relocation will be charged RM10.
You can perform these changes via walk-in at the P1 P@ddock or call the P1 Careline at 1300-800-888*

*Operating Hours: 8 a.m. – 11 p.m. (Daily including public holidays)

Q: What is Number Swap?
Number Swap allows you to change your P1 Voice number within the same service area, i.e. 03-8800 0001 to 03-88000 3456.
You are allowed a maximum of three (3) changes but number swapping can only be done 1 month after the first successful swap.

Q: What is Number Relocation?
Number Relocation allows you to change your P1 Voice number to another location, i.e. 03-8800 0001 to 03-2030 3456
or 03-8800 0001 to 07-456 0001. You are allowed unlimited changes but number relocation can only be done 1 month after the
first successful change.

Q: Where can I cancel or terminate my P1 Voice service?
You can only terminate your service via a walk-in visit to the P1 P@ddock.

Q: Is there a COP [Cooling Off Period] for my P1 Voice service?
No, there is no COP. However P30 or P50 customers who are entitled to the Free Dect Phone will be bound to a minimum stay of 3 months.
There is no COP for P0 plan. However your subscription will be automatically terminated if there is no first call made within the first 30 days after a
successful P1 Wimax activation and will be considered as an inactive service.

Q: Will I be charged if I cancel/terminate my P1 Voice service within the COP?
No, you won’t. However, you will be required to return all the devices that was supplied to you and you will also be required to clear
your outstanding bills (if any).

Q: Is there a penalty for cancelling/terminating my P1 Voice subscription after the COP but within the minimum stay of 3 months?
The Early Termination penalty only applies to subscribers of the P30/P50 plans and also to the 1st 1,000 customers who received the free
Panasonic DECT Phone. They will be charged a penalty fee of RM100 should they terminate within the 3-month stay period and will be required
to clear all outstanding bills (if any). Recipients of the free Panasonic DECT Phone will still be able to keep the phone.

Q: Who can I contact should I have any problems with my Panasonic DECT Phone?
You can call Tamico System’s service hotline at 03-8076 3636 or email service@tamicosystems.com if you have any questions and problems.

Q: Where can I find out more about P1 Voice services?
You can give the P1 Careline a call at 1300-800-888* if you have any queries about P1 Voice.

*Operating Hours: 8 a.m. – 11 p.m. (Daily including public holidays)

P0 Promotion, Term & Condition

1. The P1 Voice Service is brought to you by Packet One Networks (Malaysia) Sdn Bhd [P1].
2. The P1 Voice Service is open to P1 W1iMAX Fixed Broadband subscribers who are:
   1. Malaysian residents a with valid MyCard or
   2. Non-Residents with a valid Passport
   3. Subscribers with a valid addresses located withiin Malaysia
3. Each Subscriber of the P1 W1iMAX Fixed Broadband service will be automatically be given a P1 P0 Voice Plan under P1 Voice Service and this plan is only valid for 2 months only effective from the datey of activation. The Validity period may be extended at P1’s discretion.
4. The Subscriber may terminate the P1 Voice Service at any time prior to the 2 months validity period without any penalty incurred. However, the Subscriber will be required to pay all outstanding balance to P1 for the P1 Voice Service (if any).
5. Each Subscriber has the option of maintaining the P1 P0 Voice Plan and Packet One Networks (Malaysia) Sdn Bhd has the right to migrate the Subscriber to any standard voice plan available at that period or terminate the P1 Voice Service upon reaching its validity period.
6. Packet One Networks (Malaysia) Sdn Bhd reserves the right to suspend or terminate the Subscriber’s participation in the P1 Voice Service due to but not limited to the following reasons:
   1. Breach of the P1 Voice Service Terms & Conditions and / or the P1 W1MAX Broadband Terms and Conditions.
   2. Breach of any Packet One Networks (Malaysia) Sdn Bhd Services Terms and Conditions.
   3. Termination of any Packet One Networks (Malaysia) Sdn Bhd Services.
   4. Subscriber providing misleading information or makes any misrepresentations to Packet One Networks (Malaysia) Sdn Bhd in connection with the P1 Voice Service.
   5. Subscriber abuses any privilege accorded to the P1 Voice Service.
   6. Subscriber engages in any fraudulent activities under the P1 Voice Service.
   7. Any other circumstances as determined by Packet One Networks (Malaysia) Sdn Bhd.
7. In addition to these terms and conditions, the P1 Voice Service and P1 W1MAX Terms & Conditions shall apply. Please refer to www.p1.com.my for the P1 Terms & Conditions. All such terms and conditions, guidelines or rules are hereby incorporated by reference into these Terms and Conditions.
8. All or any part of the P1 Voice Service may be modified, withdrawn or supplemented by Packet One Networks (Malaysia) Sdn Bhd (including cancelling or discontinuing the Service, in part or in whole) at any time without any prior notice to the Subscribers. The Subscribers are advised to constantly review these Terms and Conditions uploaded in the P1 website (in the event of any amendments made to these terms and conditions). In the event of inconsistency between these terms and conditions of the P1 Voice Service, the Terms and Conditions uploaded in the P1 website for the P1 Voice Service, the Terms and Conditions referred to herein, the Terms and Conditions in the P1 website shall prevail.
9. Participation in this Service shall be deemed to be the Subscriber’s acceptance and acknowledgement to be bounded by the terms and conditions herein.

Overview

• Office in a Box™ is a complete and simple communication solution to bring your ideas to life.
• Designed to meet the needs of SOHO, small as well as large businesses, Office in a Box™ provides exceptional value with attractive call rates and unlimited access to Business Broadband.
• Office in a Box™ – convenient, big on value, low on cost.
• Office in a Box™ combines several products and services under TM in a single package.
• Products involve as follow;
  • Business Broadband
  • Voice
  • Value Added Services | e-storage, Streamyx Zone, Custom Email Address, Internet Security, Infoblast
  • CPE | Wireless Modem, DECT Phone

Features & Benefits

Voice Plan

• Service level call plan.
• No monthly rental for voice package.
• Primary target for SME customers with 1 or 2 lines
• Free calls to local/fixed line and to mobile lines up to RM 88 at normal rates
• Additional offerings : Free DECT phone for each line subscribed
• Subscription period of 24 months.

Terms & Conditions

• Minimum subscription period for this package is twenty four (24) months (“Minimum Subscription Period”).
• Other services such as Voice Plan, Custom Email Address and BBphone will be registered only when the Business Broadband is activated.
• In the event the Customer terminates this package, the Customer is liable to pay a termination fee of RM700.00.
• For Office in a Box self installed:
  • Auto account activation is seven (7) days from the date of registration for self collection and ten (10) days for courier delivery.
  • RM88 installation fee is applicable only if installation assistance is required.
  • For account activation, SMS to STXACTV <space> Login ID and send to 33535 three (3) days after registration. Each reply message from TM will be charged RM0.30 to the Customer’s mobile phone postpaid account or deducted from their prepaid balance. Telco SMS charges for each message sent are charged separately.
  • The mobile number used must match the mobile number written in the registration form. Customer may use another mobile number if a personal one is not available.
• The first bill received will include the following fees:
  • RM75 for activation; and (if applicable)
  • RM88 for installation (if applicable).
  • First and second month advanced subscription fee
  • RM 10 for stamp duty fee.
• Voice Plan:
  • Upon acceptance or approval of this application/subscription, the Voice Plan will take effect on the next billing period.
  • The Voice Plan is only compatible with IDD call plans.
  • Prior to subscription to this package, the Customer shall first terminate the existing call plan and be liable to the terms and conditions of the existing call plan.
  • Upon subscription to the Office in a Box, any existing call plan will be replaced with the Voice Plan associated with this Office in a Box package. This package is applicable for business Customer only.
• Custom Email Address:
  • Preferred domain name is subject to availability.
  • No upgrade and downgrade is allowed.
• BBPhone:
  • In the event the Customer terminates this Package before the Minimum Subscription Period, the Customer shall be liable to pay the rental for the unused portion of the BBphone service(s) for the remaining period of the Minimum Subscription Period.
  • The Customer shall not use the BBphone service(s) in any manner which in the opinion of TM may adversely affect the BBphone service(s) of other customers or the efficiency or security of BBphone service(s) as a whole.

Domain Availability

How to check?

1. Go to http://www.netmyne.com.my/smeadmin/domain.asp
2. Key in customer’s domain
3. Select domain extension (etc .com, .com.my)
4. Click “Check Domain” button
5. Search Domain Result page will pop up with the domain status. If the domain status is not available, please repeat step 2,3 and 4

Objective:

• Encourage Streamyx customer to increase voice utilisation.
• Target launch date is 1 March 2010.

Product Offering:

Product Description:

• This is a bundle package for broadband and voice call plan except for 384kbps speed.
• For broadband, the package offering is Streamyx Combo starting from 384kbps until 4Mbps speed.
• Streamyx Combo 384kbps comes together with WIRED Modem and add-on RM10 voice plan which is optional to the customers plus FREE Aztech DECT Cordless Phone.
• Streamyx Combo 512kbps until 4Mbps will be inclusive of voice call plan, Wifi modem and comes with FREE Panasonic DECT Phone (512kbps gets Aztech DECT Cordless Phone).
• Customers will enjoy Call Plan offerings as below:
  • FREE Fixed to Fixed Call Nationwide.
  • Cheaper Fixed to Mobile Rate depending on speed.
  • No Call Plan Package Fee.

Terms & Conditions:

• Speed of service is on ‘best effort’ basis with 24/7 broadband.
• Speed is subject to availability and technical testing.
• For NEW and EXISTING customers.
• This special package valid for SUCCESSFUL Streamyx Installation and activation only. The Homeline subscription before the said event is treated separately and subject to TM Homeline Terms & Conditions.
• The minimum subscription period is 12 MONTHS.
• If customer terminate within the minimum subscription period,  RM350 for administration fee will be charged.
• Modem warranty is for 12 months.
• DECT Phone will be given to New Installation and Upgrade Speed upon Streamyx Activation.
• For Voice Plan RM10/Free Voice:
  • Subject 5% Service Tax.
  • Customer can start enjoying voice plan on the next TM Homeline bill date after Streamyx service is activated. The voice charges before such notification(s)  will be treated as normal charges.
  • The existing voice plan will be terminated on the next bill date after Streamyx service is activated.
• For customers with existing call plan with Voice 10, Voice 28 or ANY other call plan will be terminated automatically by system and start enjoying new call plan upon successful registration.
• Zero Entry Cost for Streamyx service:
  • Waived activation of RM75.
  • Installation of RM88 (0 Entry Cost) for Streamyx Combo.
• For New TM Homeline:
  • Connection fee of RM50 for new TM Homeline will be excluded.
  • Deposit fee of RM75 will be be charged for TM Homeline.
  • Internal wiring for TM Homeline is chargeable (RM30 – RM50).
• DECT Phone:
  • Applicable for New Installation and Upgrade only.
  • Migration to same speed will NOT be receiving Free DECT Phone.
  • Upgrade within this package will not be receiving Free DECT Phone.
• FREE DECT Phone will be couried to customers.

Bill Presentment:

The 1st bill received upon Streamyx activation include the following:

• 1st month subscription fee.
• Advance charge of the 2nd month subscription fee.
• Waiver on fixed line rental.

This package was effective from 9^th November 2009 and applicable for EXISTING STREAMYX CUSTOMER only.

The objective of this package is to encourage our existing Streamyx customer to upgrade their speed at attractive rate and as a retention plan for our Streamyx customers.

or

FAQ:

1. What is the Upgrade Incentive Package?
   1. Upgrade Incentive package is the promotion for existing Streamyx customers that offers special price if customers upgrade their package to the higher speed.
   2. Customer can enjoy FREE upgrade for 4 months and pay additional minimal fee on top of the current monthly fee from 5^th month onwards.
2. Who is eligible to enjoy this package?
   1. Existing Streamyx customers who have served at least 1 year period.
   2. The special incentive is valid for UPGRADE application only & it is not applicable for downgrade application to lower speed.
3. What is the detail offering of Upgrade Incentive?
   1. For customers upgrading to the next speed, the additional fee of RM5 or RM10 will be added on top of current fee from 5th months onwards.
   2. For customers requested for jump speed upgrade (e.g. 384k to 1M), the minimum additional fee will be charged from 1st month onwards. However, for standard packages (apart from Streamyx Combo) upgrading to 4M, the new price will be effective from 1st month onwards.
4. How long will the promotion be available?
   1. Promotion will be available until 31^st December 2009.
   2. YES! Is a 1-month promotion!
5. Where can I upgrade my current package?
   1. Of course from me!
6. How long is the minimum subscription period?
   1. The minimum subscription period is 24 MONTHS and will be RENEWED upon subscribing to this new offer.
7. I’m existing customer of Streamyx standard package. Can I upgrade to Streamyx Wi-Fi @ Home Upgrade Incentive package?
   1. NO. Upgrade Incentive package is only allowed lateral upgrade only (e.g Standard package to Standard package, Streamyx Wi-Fi @ Home to Streamyx Wi-Fi @ Home).
   2. But if customer insist, they need to migrate to Streamyx Wi-Fi @ Home package within the same speed as per normal process before upgrade to Special Upgrade Incentive package.
8. I’m existing 384k @ RM20 limited hours package, can I upgrade to Upgrade Incentive package?
   1. You are not allowed to upgrade.
   2. But if you insist, the new price will follow the Upgrade Incentive table.
9. I’m existing Broadband PC customer, can I enjoy this offer?
   1. You can enjoy this offer only if you have exceeded 24 months of BBPC contract period.
10. I’m existing Home, Hop & Away package (HHA) customer, can I enjoy this offer?
    1. You can enjoy this offer only if you have exceeded 18 months of HHA contract period.
    2. Only TSSSB HQ can process the upgrading order. This means that I can’t help you.
11. I’m existing Smart Savers Plan customer, can I enjoy this offer?
    1. You are not eligible to enjoy this offer.
    2. But if you insist, the new pricing will follow Upgrade Incentive table.
12. Can I upgrade to 2M or 4M successfully?
    1. You can upgrade to 1M, 2M and 4M but subject to availability and technical testing (as per current process).
13. Do I get new modem once I upgrade package?
    1. No new modem will be given to customer.
    2. Modem will be given for upgrade to 2M & 4M package (as per current process).
14. How is my billing charge after I enjoy this offer?
    1. For the first 4 months, customers will be billed on the same charges as per previous package.
    2. On the 5^th month’s bill, customer will be charged additional RM5 or RM10 on top of current charges accordingly.
    3. Customers will be permanently billed on the new charges as long as they subscribe to the package.
    4. Example:
       1. Streamyx Combo 384k upgrade to 512k = RM60 (for 4 months), 5th months onwards = RM65

CNY SPECIAL OFFER! FREE 1 month Subscription fee

Value for money promo with the following benefits;

• FREE 1 month subscription fee.
• NO installation and activation fees.
• FREE WiFi Modem.
• FREE 1GB e-storage.

Effective 1st Feb 2010 until 28th Feb 2010 (1 month only).

This promo is eligible to all NEW Business or Personal customers. Existing customer cannot upgrade/downgrade their existing packages to this promo since it is eligible for NEW customers only.

The minimum subscription period is 24 months.

The Broadband Basic Plan.

• Is suitable for frequent users who require basic broadband connectivity for their daily use.
• With speeds of up to 384 Kbps, not only can you stay online for hours but you won’t have to burn a hole in your pocket to do it.

Term & Condition Apply.

• The Broadband Basic Service offers speeds of up to 384 kbps.
• This service is only available as a postpaid service.
• This service is bound by Celcom’s Fair Usage Policy of 5GB a month.
• As this broadband service is shared, therefore the service is provided on a best effort basis.

Latest promotion.

Term & Condition Apply.

• If customer want to terminate the service within 12 months, the modem need to return to Celcom in good condition with the box as well (full set).
• If customer failed to do so, RM150 will charge on customer.

‘Streamyx Combo Smart Savers Plan’ was launched on 14^th September 2009. This package offers more saving to new customers if subscribed for longer period instead of normal service subscription of 12 months. Customers have an option to choose either 2 or 3 years service subscription and enjoy more value for money. On top of that, there will be an Administration fee of RM350 flat will be charged for early termination depending on service subscription customer subscribed.

Please take note that the offerings of Streamyx Combo WiFi@Home remain as it is as well as the Value Added Services.

 The pricing structure of Streamyx Combo Smart Savers Plan as follows:

E.g. subscribe to 1Mbps package for 2 years, pay only RM105 for 24 months from the 1^st bill  .

 * Terms & Conditions apply.

There’s no dead line when will this Offer end. So hurry up!

Activation Fee & Installation Fee Waived until 31 March 2010!

Streamyx Combo Wifi@Home has officially replaced the existing Streamyx Combo since 17 June 2009.

Waived Activation Fee & Installation Fee until 31 March 2010!

Note:

• Is an enhancement on existing Business Broadband Fixed IP Promo which offers free WiFi Modem and free 1Gigabyte e-storage on top of 30% discount on the monthly subscription fee for 24 months.
• It is one of the initiatives to drive the take up for Business Broadband Fixed IP packages as well as to act as a retention program.
• This promotion is targeted to all Business customers.
• 30% discount on monthly subscription fee for 24 months. Thereafter, normal price applies.
• Free WiFi Modem with lifetime warranty.
• Free 1Gigabyte e-storage.

• The minimum subscription period for the promotion is 24 months.
• All Personal or Business customers (New Installation and Existing customers who want to upgrade their packages).

Business Broadband Fixed IP Packages

SOHO Packages

Hurry! While Promotion Last!!!